Privacy Policy
Last updated: October 12, 2026. This policy outlines how Patient Experience.ai collects, protects, isolates, and manages healthcare operational and experience data in accordance with regional and global standards.
1. Healthcare Data Architecture & Tenancy
Patient Experience.ai operates as a specialized enterprise healthcare technology platform. We provide solutions including CEMPIA (patient experience management), LiveServiz (hospital service orchestration), Querry AI (conversational patient guidance), and CampaignAI (targeted health education).
All client health systems and hospitals maintain dedicated multi-tenant logical partitioning or isolated single-tenant infrastructure with customer-managed keys (CMK) and AES-256 encrypted data-at-rest.
2. Data We Process
- Operational & Survey Feedback: Patient satisfaction scores (NPS, CSAT, CES), sentiment markers, service issue classifications, and response times.
- Hospital Workflow Data: Service ticket logs, SLA resolution durations, nurse call allocations, and department response telemetry.
- Interactive Conversational Inquiries: Anonymized query logs and intent metrics handled by automated virtual health assistants.
- Technical Audit Telemetry: Anonymized browser metadata, IP subnet, and system performance metrics used strictly for platform reliability.
3. Regulatory Alignment & Regional Data Residency
Our infrastructure is engineered to comply with regional healthcare data residency mandates:
UAE & GCC Residency
Data centers located in UAE sovereign cloud environments aligned with NABIDH (Dubai) and Malaffi (Abu Dhabi) standards.
Global Standards
HIPAA-aligned business associate agreements (BAA), SOC 2 Type II architectural controls, and ISO 27001 certified management systems.
4. Zero AI Data Sharing Guarantee
Neither patient feedback nor hospital operational data processed across our systems is ever sold, transferred, or used to train external public foundation models (e.g., OpenAI, Google, Anthropic public models). All predictive models utilize self-contained, enterprise-isolated neural weights.
5. Security and Data Protection Officer Contact
For security questionnaires, data processing agreements (DPA), or inquiries regarding our information security management system (ISMS), please contact: